Technology Support Process Improvements
Operational excellence is a key objective for the district. In support of this ideal, Technology Services is constantly seeking to improve the quality and efficacy of the service we deliver to our sites. Along these lines, we want to communicate with you recent changes in practice.
- Support staff from Technology Services will schedule appointments with appropriate site staff (Office Managers, etc.) via Outlook to address individual items or groups of tickets. Appointments reflect mutual commitment, increase the likelihood that necessary resources/staff will be available and prepared, and enable management to quantify workload volume, distribution and capacity.
- Visiting Technology Services support staff will always check in at the front desk at school sites. Staff will sign in and out every time, noting arrival and departure times.
Please feel free to provide feedback at any time to further inform our continuous improvement efforts. In addition, Technology Services will distribute surveys throughout the year to obtain your input.