Mental Health Crisis Response Procedures & Training
All Grades

Principal Bulletin Action RequiredDeadline: June 30, 2021

The 2020-21 Mental Health Crisis Response Procedures are attached. Please save and/or print so they are easily accessible should a mental health crisis event occur at your school. 

Mental Health Crisis Response Procedures 2020-2021

A mental health crisis is a sudden, generally unanticipated event that profoundly and negatively affects the social and emotional well-being of a significant segment of the school population and often involves serious injury or death. 

Examples of events warranting a mental health crisis response include a staff or student death, accidents, community violence, and/or police investigations. If you have a question or need to consult about a possible crisis response, please contact Victoria Flores, Student Support & Health Services Director at 916.752.3643 or Jacqueline Rodriguez, Student Support Services Coordinator at 916.752.3353. 

On average the Mental Health Crisis Team (MHCT) provides 2 – 3 school-wide mental health crisis responses every month. Some of you may recall a time when your schools have utilized MHCT services to support your community. We have even provided a crisis response during COVID-19 school closures by providing support virtually. As we continue to deal with the ongoing impact of the COVID-19 pandemic, our school communities may experience further losses. 

In order for us to respond to the COVID-19 pandemic and other crises, please complete the Kognito Simulation, Resilient Together: Coping with Loss at School. SCUSD was fortunate to have remaining grant funding through Kaiser Permanente to purchase this additional educational opportunity in support of our students experiencing a crisis. A death or traumatic event in the school community can have profound impacts on the social and emotional health of students and staff. In this simulation, you’ll learn key elements of a crisis response plan and best practices for communicating with community members emotionally impacted by the event and how to connect them to support. 

To access the Resilient Together: Coping with Loss at School simulation follow these steps:

Step 1: Go to -
If you already have an existing Kognito account with your SCUSD email, sign in to your account.

If you do not already have an account, click on the link directly above the login section where it says “Don’t have an account? Click Here”. 

Step 2: Once you arrive at the popup window, fill in the required information and enter the enrollment key below. 
Enrollment Key: scusd

You will then be asked to identify your school site and answer a few demographic questions.

When asked your role, you must select “administrator” to have access to this simulation. 

Step 3: Once you login to your account, you will see the “Resilient Together” simulation on your Kognito landing page. It will be next to the other simulations you have access to including Trauma Informed Practices and the At-Risk simulations. You may start and stop the simulation anytime and will be able to pick back up where you stopped.

Step 4: Complete the ending evaluation, which will automatically generate your certificate of completion. The system will electronically track your certificate and indicate you have completed the training. You do not have to submit anything further to the district.

If you have any technical issues with the Kognito program - please reach out to the Kognito technical support team, who are available from 9am to 6pm, EST Monday to Friday. You can reach them at 646-923-8632 or by email at

Provided through generous grant funding by Kaiser Permanente.