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 (916) 643-7400

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Substitute Calling System
Site Administrator Instructions
   

You can call SubFinder to review, create, and cancel absences and jobs, and to modify preference lists.

Remember that SubFinder only works from touch-tone telephones!

  • When reporting an absence, always wait for the job number before disconnecting or the absence may not be recorded.

  • Only assign an absence when an agreement has already been made with the substitute. The system DOES NOT call an assigned substitute.

Reasons for Absence

Press: 

01 - Illness
02 - Personal Necessity
03 - Emergency Leave
09 - Bereavement
10 - Industrial Accident
12 - Union Business
13 - Child Birth
14 - Personal (Salary Dock)
15 - Imminent Death
19 - Jury Duty
20 - Military Leave

Main Menu

Review today’s absences Press 1
Review future absences Press 2
Create an absence Press 3
Review or cancel an absence Press 4
Create one or more jobs Press 5
Modify preference lists Press 6
Leave the SubFinder System Press 9

Review Today’s Absences

From the Main Menu Press 1
    Unfilled absences Press 1
    Failed to fill absences Press 2
    Filled absences Press 3
    Return to the Main Menu Press 9

Details reported will include Job Number, Employee Name, Absence Reason, Date(s) and Times, and Substitute Name (if filled). Any absences for itinerant employees will be clearly designated as such.

Review Future Absences

    From the Main Menu Press 2

Enter the first date of the review (MMDD) followed by the pound sign (#). To begin with tomorrow’s date, press star (*).

Enter the last date of the review (MMDD) followed by the pound sign (#). For a single day review, press star (*).

From this point forward, SubFinder will offer the same options as listed above in Review Today’s Absences.

Create an Absence

    From the Main Menu Press 3

Enter the assigned ID number of the absent employee followed by the pound sign (#). SubFinder will play the selected employee’s name.

    Correct Press 1
    Incorrect Press 2

SubFinder will play the Absence Menu:

    All day today Press 1
    All day the next work day Press 2
    Enter specific dates and times Press 3
    Return to the Main Menu Press 4

All Day Today or All Day the Next Work Day

From the Absence Menu
    All day today Press 1
    All day the next work day Press 2

SubFinder will play the absence date and times.

    Correct Press 1
    Incorrect Press 2

Enter the Absence Reason

SubFinder will play a list of absence reasons. Press the number of the appropriate reason followed by the pound sign (#). SubFinder will repeat the reason.

    Correct Press 1
    Incorrect Press 2

Is a Substitute Required for the Absence?

Sub required entire absence Press 1
Sub required portion of absence Press 2
Sub not required Press 3

Report Normally, Assign, or Request

Let SubFinder select a substitute Press 1
Assign a prearranged substitute Press 2
Request a specific substitute Press 3
Return to the Main Menu Press 9

Use Option 2 only if an agreement has already been made with the substitute. The system does not call an assigned substitute.

If you are assigning or requesting a substitute, enter the substitute’s assigned ID number followed by the pound sign (#). SubFinder will play the substitute’s name.

    Correct Press 1
    Incorrect Press 2

Record Special Instructions

Record special instructions Press 1
Otherwise Press 2

If you Press 1, record a short message after the tone. When you are finished, press the pound sign (#). SubFinder will replay the message:

    Correct Press 1
    Incorrect Press 2

Get the Job Number

Always wait for the JOB NUMBER before disconnecting or the absence may not be recorded.

Enter Specific Dates and Times

From the Absence Menu Press 3

Enter the first date of the absence (MMDD) followed by the pound sign (#). To begin the absence today, press star (*).

Enter the time the absence begins (HHMM) followed by the pound sign (#).

    AM Press 1
    PM Press 2

If the absence begins at the start of the work day, press star (*).

Enter the last date of the absence (MMDD) followed by the pound sign (#). For a single day absence, press star (*).

Enter the time the absence ends (HHMM) followed by the pound sign (#).

    AM Press 1
    PM Press 2

If the absence ends at the end of the work day, press star (*).

SubFinder will repeat the date(s) and time(s) of the absence

    Correct Press 1
    Incorrect Press 2

From this point forward, SubFinder will follow the same procedures used when reporting an absence for all day today or all day the next work day.

Review or Cancel an Absence

    From the Main Menu Press 4

Enter the Job Number followed by the pound sign (#). SubFinder will play the absence, followed by some of the following options.

    Hear the absence again Press 2
    Cancel the absence Press 4
    Return to the Main Menu Press 9

Option 4 will only be available prior to the start of the absence. If you Press 4, SubFinder will ask for confirmation.

    Confirm cancellation Press 1
    Otherwise  Press 2

Create One or More Jobs

    From the Main Menu Press 5

Enter the number of the job position followed by the pound sign (#). SubFinder will play the job position name.

    Correct Press 1
    Incorrect Press 2

SubFinder will play the Job Menu:

    All day today Press 1
    All day the next work day Press 2
    Enter specific dates and times Press 3
    Return to the Main Menu Press 4

All Day Today or All Day the Next Work Day

From the Job Menu
    All day today Press 1
    All day the next work day Press 2

SubFinder will play the job date and times.

    Correct Press 1
    Incorrect Press 2

Enter the Number of Jobs

Enter the number of jobs you wish to create followed by the pound sign (#). SubFinder will repeat the number of jobs.

    Correct Press 1
    Incorrect Press 2

If you Press 1, SubFinder will create the requested jobs. You will given the option to hear the job number(s) for the newly created jobs.

    Hear job numbers Press 1
    Otherwise  Press 1

After selecting either of the above options, SubFinder will provide the following choices.

To create another job, enter the
    position number and then
Press #
Return to the Main Menu Press #

Enter Specific Dates and Times

 From the Job Menu Press 3

From this point forward, SubFinder will follow the same procedures used when reporting an absence for specific dates and times. Please refer to those instructions listed earlier in this brochure.

Modifying Preference Lists

  From the Main Menu Press 6

Enter the number of the list you wish to modify followed by the pound sign (#).

    Add a substitute to list Press 1
    Remove a substitute from list Press 2
    Return to the Main Menu Press 9

If you Press 1, enter the assigned ID number of the substitute. The system will play the substitute name that has been added to the list.

If you Press 2, enter the assigned ID number of the substitute. The system will play the substitute name that has been removed from the list.

 

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