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SACRAMENTO
CITY UNIFIED SCHOOL DISTRICT
Position
Description
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TITLE:
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Customer
Service Specialist
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CLASSIFICATION:
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Classified
Non-Management (SEIU/Office-Technical)
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SERIES:
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None
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FLSA:
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Non-Exempt
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JOB
CLASS CODE:
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0485
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WORK
YEAR:
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12
Months
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DEPARTMENT:
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Personnel
and Employee Compensation
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SALARY:
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C-38
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REPORTS
TO:
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Assigned
Supervisor
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BOARD
APPROVAL:
BOARD
REVISION:
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01-22-02
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BASIC
FUNCTION:
Perform
routine, diverse duties, and greet the public, provide information, and
direct inquiries to the appropriate person or office; answer telephone,
and provide assistance to caller; make phone calls to request, provide, or
verify information as directed.
REPRESENTATIVE
DUTIES: (Incumbents may perform
any combination of the essential functions shown below. This position
description is not intended to be an exhaustive list of all duties,
knowledge, or abilities associated with this classification, but is
intended to accurately reflect the principal job elements.)
Perform
routine, diverse duties, and greet the public, provide information, and
direct inquiries to the appropriate person or office; answer telephone,
and provide assistance to caller; make phone calls to request, provide, or
verify information as directed. E
Provide
excellent customer service by establishing positive relationships with
district personnel, representatives from external organizations, and the
general public. E
Attend
safety meetings, and follow security procedures to assure that safety
precautions are met. E
Perform
special projects as assigned from verbal or written instructions using a
computer; input a variety of data and records into various computer
software programs. E
Perform
a variety of duties; prepare and maintain logs, files, and records; review
and verify the accuracy and completeness of various documents. E
Follow
initial instructions and within the scope of the assignment, exercise good
judgment and discretion in handling problems which may arise. E
Prepare
and maintain daily visitor logs and contact information, issue visitor
badges, and sign visitors in and out of the building. E
Perform
related duties as assigned.
TRAINING,
EDUCATION, AND EXPERIENCE:
Any
combination equivalent to: graduation from high school, and two years of
customer service or office experience.
LICENSES
AND OTHER REQUIREMENTS:
Overall
scores in computer software QWIZ testing program preferred as follows:
Keyboarding.......................
45 Correct WPM
Word................................ 60% Overall Score
Excel................................ 60% Overall Score
KNOWLEDGE
AND ABILITIES:
KNOWLEDGE
OF:
Receptionist
and telephone techniques and etiquette.
District
policies, procedures, and terminology.
Record-keeping
techniques and filing systems.
Operation
of various office machines.
Computer
hardware and software.
Correct
English usage, grammar, spelling, punctuation and vocabulary.
Interpersonal
skills using tact, patience and courtesy.
Oral
and written communication skills.
ABILITY
TO:
Perform
routine, diverse duties, and meet the public tactfully and courteously,
and answer questions in person and by telephone.
Meet
district standards of professional attitude.
Prepare
documents as directed.
Establish
and maintain cooperative and effective working relationships with others.
Operate
a variety of office equipment.
Operate
a computer and appropriate software.
Meet
schedules and time lines.
Communicate
effectively both orally and in writing.
Understand
and follow oral and written directions in English.
Work
effectively with constant interruptions.
Learn
and interpret specific laws, rules, and policies, and to apply them with
good judgment in a variety of situations.
WORKING
CONDITIONS:
SAMPLE
ENVIRONMENT:
Office
environment.
SAMPLE
PHYSICAL ABILITIES:
Hearing
and speaking to exchange information in person and on the telephone;
seeing to read, prepare and proofread documents; sitting or standing for
extended periods of time; dexterity of hands and fingers to operate a
computer keyboard and other office equipment; kneeling, bending at the
waist and reaching overhead, above the shoulders and horizontally to
retrieve and store files and supplies; lifting light objects.
SAMPLE
HAZARDS:
Occasional
contact with dissatisfied or abusive individuals.
Customer
Svc Spec (ZIP 100)
APPROVALS:
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Bernice
Hardee, Chief Personnel Officer
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Date
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Jim
Sweeney, Superintendent
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Date
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