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TITLE:
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Computer
and Network Operations Specialist
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CLASSIFICATION:
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Classified
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SERIES:
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FLSA:
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Non-Exempt
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POSITION
CODE:
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WORK
YEAR:
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223
Days
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DEPARTMENT:
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Information
Services
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SALARY:
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C
- 53
SEIU Salary Schedule Office Technical Unit
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REPORTS
TO:
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Manager
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BOARD
APPROVAL:
BOARD REVISION:
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10-06-97
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BASIC
FUNCTION:
Supports
District information systems. Operates computer and network systems and
equipment that provide on-line information on a daily basis for District
sites, departments, students, staff, or community.
REPRESENTATIVE
DUTIES:
Performs
tasks that include server console operation; execution of application
software programs; system backup and restore functions; management and
execution of off-site storage program; various computer printing jobs
including paychecks, and payroll reports; maintaining adequate forms and
stock supplies; and setup and operate of high-volume optical scanning
equipment. Documents, maintains, or enhances documentation for these
tasks.
Monitor
status of computer and network systems. Monitor the status of complete
systems such as Local Area Networks (LAN) and Wide Area Networks (WAN).
Monitor the status of components of these systems such as servers,
workstations, modems, passive and intelligent hubs, bridges, routers, and
electrical power backup systems. Call appropriate specialists, such as
maintenance vendors or District employees, when needed to correct system
or component problems. Assist these specialists in problem resolution.
Establish
and maintain, in conjunction with other appropriate District offices,
effective procedures for the control of high-value or high-risk items, for
example, blank warrants. Develop and execute procedures that monitor
indicators of system quality, security, and data integrity. Assist in the
development of preventative maintenance schedules and procedures.
Develops
and enlarges technical expertise in computer and network systems that
supports a broad range of services to the school district. Coordinates
with network specialists, help desk specialists, end-users, vendors, other
Operations Specialists, other technical people, and management to provide
reliable information resources for District needs. Develops, documents,
and maintains schedules for operations specialists to execute.
Perform
the above tasks concurrently, in a three shift per day environment.
EDUCATION
AND EXPERIENCE:
Two
years of progressively more responsible experience in a broad range of
computer and network operations support areas. Experience must include a
good understanding of the operations role, experience with the software
applications, tools, techniques and utilities used by the District,
experience with District computer operating systems and network operating
systems, experience with computer and network equipment in use within the
District, an understanding of environmental constraints and impacts, and
experience with managing maintenance support.
and
A
proven record of accomplishment in successful operations support is
essential.
and
The
equivalent of a high school graduation.
LICENSES
AND OTHER REQUIREMENTS:
KNOWLEDGE
AND ABILITIES:
KNOWLEDGE
OF:
ABILITY
TO:
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Use
commonly available office automation tools, such as word processing
packages, spreadsheet packages, database packages, presentation
packages, and communications packages
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Must
be available for mandatory overtime during critical times
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Must
be able to work in a manner and at a time so as not to interfere with
customer productivity.
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Alternative
work schedules and/or telecommuting may be mandatory to prevent
end-user interference
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Effectively
work with program managers and site personnel
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Perform
other duties as assigned
WORKING
CONDITIONS:
ENVIRONMENT:
PHYSICAL
ABILITIES:
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Sitting
for extended periods of time
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Walking
and standing to perform various duties
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Lifting,
moving, re-positioning, and connecting network and workstation
equipment components with weights up to sixty (60) pounds
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Hearing
and speaking to exchange information
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Dexterity
of hands and fingers to operate a computer keyboard and
telecommunications equipment
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Seeing
to read a variety of materials and reports
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Physical,
mental and emotional stamina to endure long hours under sometimes
stressful conditions
HAZARDS:
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